/**
 * Complaint System Styles
 * Matches existing site design
 */

.complaint-main,
.admin-main {
    padding: 40px 0 80px;
    min-height: calc(100vh - 300px);
}

.complaint-header,
.admin-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 40px;
    flex-wrap: wrap;
    gap: 20px;
}

.admin-header > div:first-child {
    flex: 1;
}

.admin-header h1 {
    margin-bottom: 5px;
}

@media (max-width: 768px) {
    .admin-header {
        flex-direction: column;
        align-items: flex-start;
    }
    
    .admin-header > div:last-child {
        width: 100%;
    }
    
    .admin-header > div:last-child .btn {
        width: 100%;
    }
}

.complaint-header h1,
.admin-header h1 {
    font-size: 2.5rem;
    color: var(--color-slate-900);
    margin-bottom: 10px;
    font-family: var(--font-family-base);
}

.complaint-header p,
.admin-header p {
    color: var(--color-slate-500);
    font-size: 1.1rem;
}

/* Tabs */
.complaint-tabs {
    display: flex;
    gap: 20px;
    justify-content: center;
    margin-bottom: 40px;
    border-bottom: 2px solid var(--color-border);
}

.complaint-tabs .tab {
    padding: 15px 30px;
    text-decoration: none;
    color: var(--color-slate-500);
    font-weight: 600;
    border-bottom: 3px solid transparent;
    transition: all 0.3s;
}

.complaint-tabs .tab:hover {
    color: var(--color-primary);
}

.complaint-tabs .tab.active {
    color: var(--color-primary);
    border-bottom-color: var(--color-primary);
}

/* Form Styles */
.complaint-form-container,
.track-form-container {
    max-width: 900px;
    margin: 0 auto;
    background: var(--color-surface);
    padding: 40px;
    border-radius: 12px;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.1);
}

.track-form-container {
    max-width: 600px;
}

.complaint-form,
.track-form {
    width: 100%;
}

.form-section {
    margin-bottom: 40px;
}

.form-section:last-child {
    margin-bottom: 0;
}

.form-section h3 {
    font-size: 1.5rem;
    color: var(--color-slate-900);
    margin-bottom: 25px;
    padding-bottom: 10px;
    border-bottom: 2px solid var(--color-border);
}

.form-group {
    margin-bottom: 25px;
}

.form-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 20px;
}

.form-group label {
    display: block;
    margin-bottom: 8px;
    font-weight: 600;
    color: var(--color-slate-900);
}

.form-group .required {
    color: var(--color-error);
}

.form-group input[type="text"],
.form-group input[type="email"],
.form-group input[type="tel"],
.form-group textarea,
.form-group select {
    width: 100%;
    padding: 12px 15px;
    border: 2px solid var(--color-border);
    border-radius: 6px;
    font-size: 1rem;
    font-family: var(--font-family-base);
    transition: all 0.3s;
    background: var(--color-white);
}

.form-group input:focus,
.form-group textarea:focus,
.form-group select:focus {
    outline: none;
    border-color: var(--color-primary);
    box-shadow: var(--focus-ring);
}

.form-group textarea {
    resize: vertical;
    min-height: 100px;
}

.form-actions {
    display: flex;
    gap: 15px;
    justify-content: center;
    margin-top: 30px;
}

.btn {
    padding: 12px 30px;
    border: none;
    border-radius: 6px;
    font-size: 1rem;
    font-weight: 600;
    cursor: pointer;
    transition: all 0.3s;
    text-decoration: none;
    display: inline-block;
    text-align: center;
}

.btn-primary {
    background: var(--color-primary);
    color: var(--color-white);
}

.btn-primary:hover {
    background: var(--color-primary-hover);
    transform: translateY(-2px);
    box-shadow: 0 4px 8px rgba(0, 0, 0, 0.2);
}

.btn-secondary {
    background: var(--color-secondary);
    color: var(--color-slate-900);
}

.btn-secondary:hover {
    background: var(--color-secondary-hover);
}

.btn-small {
    padding: 6px 15px;
    font-size: 0.9rem;
}

.btn-block {
    width: 100%;
}

/* Alerts */
.alert {
    padding: 15px 20px;
    border-radius: 6px;
    margin-bottom: 30px;
    max-width: 900px;
    margin-left: auto;
    margin-right: auto;
}

.alert-success {
    background: rgba(var(--color-success-rgb), 0.1);
    border: 2px solid var(--color-success);
    color: var(--color-slate-900);
}

.alert-error {
    background: rgba(var(--color-error-rgb), 0.1);
    border: 2px solid var(--color-error);
    color: var(--color-slate-900);
}

/* Complaint Details */
.complaint-details {
    max-width: 900px;
    margin: 0 auto;
}

.complaint-details-admin {
    max-width: 1200px;
    margin: 0 auto;
}

.complaint-card {
    background: var(--color-surface);
    padding: 30px;
    border-radius: 12px;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.1);
    margin-bottom: 30px;
}

.complaint-header-info {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 25px;
    padding-bottom: 20px;
    border-bottom: 2px solid var(--color-border);
    flex-wrap: wrap;
    gap: 15px;
}

.complaint-header-info h2 {
    font-size: 1.8rem;
    color: var(--color-slate-900);
    margin: 0;
}

.status-badge {
    padding: 8px 16px;
    border-radius: 20px;
    font-weight: 600;
    font-size: 0.9rem;
    text-transform: uppercase;
}

.status-pending {
    background: rgba(var(--color-warning-rgb), 0.15);
    color: var(--color-warning);
    border: 1px solid rgba(var(--color-warning-rgb), 0.3);
}

.status-in-review {
    background: rgba(59, 130, 246, 0.15);
    color: rgb(59, 130, 246);
    border: 1px solid rgba(59, 130, 246, 0.3);
}

.status-in-progress {
    background: rgba(var(--color-info-rgb), 0.15);
    color: var(--color-info);
    border: 1px solid rgba(var(--color-info-rgb), 0.3);
}

.status-resolved {
    background: rgba(var(--color-success-rgb), 0.15);
    color: var(--color-success);
    border: 1px solid rgba(var(--color-success-rgb), 0.3);
}

.status-closed {
    background: rgba(var(--color-slate-500-rgb), 0.15);
    color: var(--color-slate-500);
    border: 1px solid rgba(var(--color-slate-500-rgb), 0.3);
}

.complaint-info-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(250px, 1fr));
    gap: 20px;
}

.info-item {
    display: flex;
    flex-direction: column;
}

.info-item.full-width {
    grid-column: 1 / -1;
}

.info-item label {
    font-weight: 600;
    color: var(--color-slate-500);
    margin-bottom: 5px;
    font-size: 0.9rem;
}

.info-item span {
    color: var(--color-slate-900);
    font-size: 1rem;
}

.admin-action {
    margin-top: 25px;
    padding: 20px;
    background: rgba(var(--color-success-rgb), 0.1);
    border-left: 4px solid var(--color-success);
    border-radius: 6px;
}

.admin-action h3 {
    margin-top: 0;
    color: var(--color-slate-900);
}

.admin-action p {
    margin: 0;
    color: var(--color-slate-900);
    line-height: 1.6;
}

/* Status History Timeline */
.status-history {
    background: var(--color-surface);
    padding: 30px;
    border-radius: 12px;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.1);
    margin-top: 30px;
}

.status-history h3 {
    margin-top: 0;
    margin-bottom: 25px;
    color: var(--color-slate-900);
}

.timeline {
    position: relative;
    padding-left: 30px;
}

.timeline-item {
    position: relative;
    padding-bottom: 25px;
}

.timeline-item:not(:last-child)::before {
    content: '';
    position: absolute;
    left: -25px;
    top: 20px;
    bottom: -5px;
    width: 2px;
    background: var(--color-border);
}

.timeline-marker {
    position: absolute;
    left: -31px;
    top: 5px;
    width: 12px;
    height: 12px;
    border-radius: 50%;
    background: var(--color-primary);
    border: 3px solid var(--color-white);
    box-shadow: 0 0 0 2px var(--color-primary);
}

.timeline-content h4 {
    margin: 0 0 5px 0;
    color: var(--color-slate-900);
    font-size: 1.1rem;
}

.timeline-date {
    color: var(--color-slate-500);
    font-size: 0.9rem;
    margin: 0 0 10px 0;
}

.timeline-user {
    color: var(--color-slate-500);
    font-size: 0.85rem;
    margin: 0 0 10px 0;
}

.timeline-notes {
    color: var(--color-slate-900);
    margin: 0;
    line-height: 1.6;
}

/* Admin Dashboard */
.stats-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
    gap: 20px;
    margin-bottom: 40px;
}

.stat-card {
    background: var(--color-surface);
    padding: 25px;
    border-radius: 12px;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.1);
    text-align: center;
}

.stat-card h3 {
    margin: 0 0 10px 0;
    color: var(--color-slate-500);
    font-size: 0.9rem;
    font-weight: 600;
    text-transform: uppercase;
}

.stat-number {
    margin: 0;
    font-size: 2.5rem;
    font-weight: 700;
    color: var(--color-slate-900);
}

.stat-card.stat-pending .stat-number {
    color: var(--color-warning);
}

.stat-card.stat-review .stat-number {
    color: rgb(59, 130, 246);
}

.stat-card.stat-progress .stat-number {
    color: var(--color-info);
}

.stat-card.stat-resolved .stat-number {
    color: var(--color-success);
}

.stat-card.stat-closed .stat-number {
    color: var(--color-slate-500);
}

.admin-filters {
    background: var(--color-surface);
    padding: 25px;
    border-radius: 12px;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.1);
    margin-bottom: 30px;
}

.filter-form {
    display: flex;
    gap: 15px;
    flex-wrap: wrap;
    align-items: flex-end;
}

.filter-form .form-group {
    margin-bottom: 0;
    flex: 1;
    min-width: 200px;
}

.filter-form .form-group label {
    margin-bottom: 5px;
}

.filter-form input,
.filter-form select {
    width: 100%;
    padding: 10px 12px;
    border: 2px solid var(--color-border);
    border-radius: 6px;
    font-size: 0.95rem;
}

.complaints-table-container {
    background: var(--color-surface);
    padding: 20px;
    border-radius: 12px;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.1);
    overflow-x: auto;
}

.complaints-table {
    width: 100%;
    border-collapse: collapse;
}

.complaints-table thead {
    background: var(--color-gray-200);
}

.complaints-table th {
    padding: 15px;
    text-align: left;
    font-weight: 600;
    color: var(--color-slate-900);
    border-bottom: 2px solid var(--color-border);
}

.complaints-table td {
    padding: 15px;
    border-bottom: 1px solid var(--color-border);
    color: var(--color-slate-900);
}

.complaints-table tbody tr:hover {
    background: var(--color-gray-200);
}

.complaints-table .text-center {
    text-align: center;
}

.pagination {
    display: flex;
    justify-content: center;
    align-items: center;
    gap: 15px;
    margin-top: 30px;
}

/* Admin Login */
.admin-login-container {
    min-height: 100vh;
    display: flex;
    align-items: center;
    justify-content: center;
    background: var(--color-gray-200);
    padding: 20px;
}

.admin-login-box {
    background: var(--color-surface);
    padding: 40px;
    border-radius: 12px;
    box-shadow: 0 4px 16px rgba(0, 0, 0, 0.1);
    max-width: 400px;
    width: 100%;
}

.admin-login-box h1 {
    text-align: center;
    margin-bottom: 10px;
    color: var(--color-slate-900);
}

.admin-login-box > p {
    text-align: center;
    color: var(--color-slate-500);
    margin-bottom: 30px;
}

.admin-login-form .form-group {
    margin-bottom: 20px;
}

.login-footer {
    margin-top: 20px;
    text-align: center;
    padding-top: 20px;
    border-top: 1px solid var(--color-border);
}

.login-footer small {
    color: var(--color-slate-500);
}

.update-form-card {
    background: var(--color-surface);
    padding: 30px;
    border-radius: 12px;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.1);
    margin-bottom: 30px;
}

.update-form-card h3 {
    margin-top: 0;
    margin-bottom: 25px;
    color: var(--color-slate-900);
}

.update-form .form-group {
    margin-bottom: 20px;
}

/* File Upload Styles */
.form-hint {
    color: var(--color-slate-500);
    font-size: 0.9rem;
    margin-bottom: 15px;
    line-height: 1.5;
}

.file-upload-hint {
    margin-top: 8px;
    color: var(--color-slate-500);
}

.file-upload-hint small {
    font-size: 0.85rem;
}

input[type="file"] {
    padding: 8px;
    border: 2px dashed var(--color-border);
    border-radius: 6px;
    background: var(--color-white);
    cursor: pointer;
    transition: all 0.3s;
}

input[type="file"]:hover {
    border-color: var(--color-primary);
    background: rgba(var(--color-primary-rgb), 0.05);
}

input[type="file"]:focus {
    outline: none;
    border-color: var(--color-primary);
    box-shadow: var(--focus-ring);
}

.file-list {
    margin-top: 15px;
    display: flex;
    flex-direction: column;
    gap: 10px;
}

.file-item {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 12px 15px;
    background: var(--color-gray-200);
    border-radius: 6px;
    border: 1px solid var(--color-border);
}

.file-item-name {
    flex: 1;
    font-weight: 500;
    color: var(--color-slate-900);
}

.file-item-size {
    color: var(--color-slate-500);
    font-size: 0.9rem;
    margin-right: 15px;
}

.file-item-remove {
    background: var(--color-error);
    color: white;
    border: none;
    padding: 5px 12px;
    border-radius: 4px;
    cursor: pointer;
    font-size: 0.85rem;
}

.file-item-remove:hover {
    background: var(--color-red-500);
}

/* Documents Section */
.documents-section {
    background: var(--color-surface);
    padding: 25px;
    border-radius: 12px;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.1);
    margin-top: 20px;
}

.documents-section h3 {
    margin-top: 0;
    margin-bottom: 20px;
    color: var(--color-slate-900);
    font-size: 1.3rem;
}

.documents-list {
    display: flex;
    flex-direction: column;
    gap: 12px;
}

.document-item {
    display: flex;
    align-items: center;
    gap: 15px;
    padding: 15px;
    background: var(--color-gray-200);
    border-radius: 8px;
    border: 1px solid var(--color-border);
    transition: all 0.3s;
}

.document-item:hover {
    background: var(--color-white);
    box-shadow: 0 2px 4px rgba(0, 0, 0, 0.1);
}

.document-icon {
    font-size: 2rem;
    flex-shrink: 0;
}

.document-info {
    flex: 1;
    min-width: 0;
}

.document-name {
    font-weight: 600;
    color: var(--color-slate-900);
    margin-bottom: 5px;
    word-break: break-word;
}

.document-size {
    color: var(--color-slate-500);
    font-size: 0.85rem;
}

.document-date {
    color: var(--color-slate-500);
    font-size: 0.8rem;
    margin-top: 3px;
}

/* Close Complaint Form */
.close-complaint-card {
    background: var(--color-surface);
    padding: 30px;
    border-radius: 12px;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.1);
    margin-top: 30px;
    border: 2px solid rgba(var(--color-error-rgb), 0.3);
}

.close-complaint-card h3 {
    margin-top: 0;
    margin-bottom: 15px;
    color: var(--color-error);
}

.close-warning {
    background: rgba(var(--color-warning-rgb), 0.15);
    border-left: 4px solid var(--color-warning);
    padding: 12px 15px;
    border-radius: 4px;
    margin-bottom: 20px;
    color: var(--color-slate-900);
    font-weight: 600;
}

.close-form .form-group {
    margin-bottom: 20px;
}

.btn-close {
    background: var(--color-error);
    color: var(--color-white);
    padding: 12px 30px;
    border: none;
    border-radius: 6px;
    font-size: 1rem;
    font-weight: 600;
    cursor: pointer;
    transition: all 0.3s;
}

.btn-close:hover {
    background: var(--color-red-500);
    transform: translateY(-2px);
    box-shadow: 0 4px 8px rgba(0, 0, 0, 0.2);
}

.update-form-card {
    margin-bottom: 30px;
}

.update-form .form-actions {
    display: flex;
    gap: 15px;
    justify-content: flex-start;
    margin-top: 20px;
}

.form-hint {
    display: block;
    margin-top: 5px;
    color: var(--color-slate-500);
    font-size: 0.85rem;
    font-style: italic;
}

/* Progress Report Section */
.progress-report-section {
    margin-top: 25px;
    padding: 20px;
    background: rgba(59, 130, 246, 0.1);
    border-left: 4px solid rgb(59, 130, 246);
    border-radius: 6px;
}

.progress-report-section h3 {
    margin-top: 0;
    margin-bottom: 15px;
    color: var(--color-slate-900);
    font-size: 1.2rem;
}

.progress-content {
    color: var(--color-slate-900);
    line-height: 1.6;
    margin-bottom: 10px;
}

.progress-updated {
    color: var(--color-slate-500);
    font-size: 0.85rem;
    font-style: italic;
}

.current-reply-section {
    margin-top: 25px;
    padding: 20px;
    background: rgba(var(--color-success-rgb), 0.1);
    border-left: 4px solid var(--color-success);
    border-radius: 6px;
}

.current-reply-section h3 {
    margin-top: 0;
    margin-bottom: 15px;
    color: var(--color-slate-900);
    font-size: 1.2rem;
}

.reply-content {
    color: var(--color-slate-900);
    line-height: 1.6;
}

/* Email Complaint Notice */
.email-complaint-notice {
    background: linear-gradient(135deg, #8B1538 0%, #6B0F2A 100%);
    color: #fff;
    padding: 25px;
    margin: 30px 0;
    border-radius: 12px;
    box-shadow: 0 4px 20px rgba(139, 21, 56, 0.3);
    display: flex;
    gap: 20px;
    align-items: flex-start;
}

.email-complaint-notice .notice-icon {
    font-size: 2.5rem;
    flex-shrink: 0;
}

.email-complaint-notice .notice-content {
    flex: 1;
}

.email-complaint-notice h3 {
    margin-top: 0;
    margin-bottom: 15px;
    color: #fff;
    font-size: 1.3rem;
}

.email-complaint-notice p {
    margin-bottom: 12px;
    line-height: 1.7;
    color: #fff;
}

.email-complaint-notice p:last-child {
    margin-bottom: 0;
}

.email-complaint-notice a {
    color: #FFD700;
    font-weight: 600;
    text-decoration: underline;
    text-underline-offset: 3px;
}

.email-complaint-notice a:hover {
    color: #fff;
    text-decoration: none;
}

.email-complaint-notice strong {
    display: block;
    margin-bottom: 5px;
    font-size: 0.95rem;
    opacity: 0.95;
}

/* Responsive */
@media (max-width: 768px) {
    .complaint-header h1,
    .admin-header h1 {
        font-size: 2rem;
    }
    
    .complaint-form-container,
    .track-form-container,
    .update-form-card {
        padding: 20px;
    }
    
    .form-row {
        grid-template-columns: 1fr;
    }
    
    .complaint-header-info {
        flex-direction: column;
        align-items: flex-start;
    }
    
    .complaint-info-grid {
        grid-template-columns: 1fr;
    }
    
    .stats-grid {
        grid-template-columns: repeat(2, 1fr);
    }
    
    .filter-form {
        flex-direction: column;
    }
    
    .filter-form .form-group {
        width: 100%;
    }
    
    .complaints-table {
        font-size: 0.9rem;
    }
    
    .complaints-table th,
    .complaints-table td {
        padding: 10px;
    }
    
    .email-complaint-notice {
        flex-direction: column;
        text-align: center;
    }
    
    .email-complaint-notice .notice-icon {
        margin: 0 auto;
    }
}